Terms and Conditions

Terms and conditions

Purchase
When placing an order, the agreement of purchase is reached when your payment has been transferred

Products not currently in stock with a delivery time of 2-3 days or more.

We reserve the right to inform that products temporarily unavailable in stock may be out of stock and therefore unable to be delivered at the specified time or delivered at all. We apologize for any inconvenience this may cause and appreciate your understanding.

First Grade Quality
All products are handmade Scandinavian art glass with the manufacturers first grade quality certification seal. To guarantee the quality of the products, ArtGlassVista inspects all products one extra time prior to dispatch to ensure that they are of the highest quality. You can rest assured that all products in our assortment are of the highest quality.

Prices
All prices are inclusive of VAT, Handling, shipping (see information further down on this page) and, if applicable, duty if any of the countries mentioned on this page is the shipping address. We reserve the right to change our prices due to changes in exchange rates or changes in the world market.

All orders are shipped from Sweden, please check if there is any custom duties or fees for your country. If you place and pay for an order you accept that we can charge for any fees, return shipping cost or taxes if an order is not delivered or returned to us.
 

Shipping countries

Sweden
Free shipping for all orders above 500 SEK and 59 SEK for orders under 500 SEK.

Shipping to Sweden
All deliveries are handled by PostNord, BudBee, DB Schenker, FedEx DHL

We are unable to ship to box addresses!

For the rest of the World, we use FedEx!

Austria, Belgium, Denmark, France, Germany, Luxemburg, Netherlands
Free shipping for orders above 100 EUR
For orders below 100 EUR shipping cost is 12 EUR

The return shipping cost, if you wish to send back your order, is 19 €

Rest of Europe
Free shipping for orders above 300 EUR
For orders below 300 EUR shipping cost is 29 EURO

Return shipping cost for Europe

The customer bears the cost of the return shipment. We can arrange the return shipment in a secure manner at a price of €19 for packages up to 50x50x50 cm. For larger packages, a return shipping fee of €50 per package will be charged.

Norway

Shipping Cost €19

Deliveries to Norway are sent as "DDU," which stands for "Delivered Duty Unpaid." This means that the sender is responsible for shipping costs, and the recipient "customer" is responsible for any customs duties, taxes, and other charges that may arise upon delivery.

United Kingdom

Shipping cost is 600 SEK (approx. 60 EUR)

Please note that the customer payes for any custom duties or fees that might be applied to their order.

Australia, Hong Kong, Japan and South Korea
Shipping cost is 800 SEK (approx. 80 EUR)

USA (United States Of America) and Canada.

Shipping cost is 600 SEK (approx. 60 EUR)

For deliveries to other countries please contact customer services for further details.

Return shipping cost for the rest of the world NOT EUROPE!

The customer bears the cost of the return shipment.

We can arrange the return shipment in a secure manner at a price of the same as the shipping cost for your country for packages up to 50x50x50 cm. For larger packages, a return shipping fee of an extra €50 per package will be charged.

Refusal of Delivery

If a customer refuses to accept a home delivery order, a fee of 500 SEK will be charged, along with any shipping costs incurred in connection with the return. The customer is responsible for covering these costs.

Delivery-time
Normal delivery-time is 1-5 working-days within the EU and 2-8 working-days to other parts of the world.

Satisfied customer warranty
You always have 30 days purchase on approval. You can return your item within 30 days and get your money back. The item has to be in unaltered condition and should not have been used. You have to package the item the same way as it was when you received it. The customer pays for return shipping. Special ordered products which are personalized for the customer are not applicable with 30 days on approval.

30 days purchase on approval only applies to shipments within the EU

Guarantee claim
If you receive a package with damaged goods please, contact our customer service immediately to arrange for a replacement or compensation.
If however you receive a product that are defect please contact our customer service with a description and picture. We will always be happy to assist you.

Warranty
All products purchased from ArtGlassVista have a warranty. The warranty is applicable for 1 year from the date you receive your item. As a Swedish customer the "konsumentköplagen" applies. If the customer refers to the warranty and it is judged that the damage depends on bad handling by the customer the customer will pay the costs of any reparation. Our expert staff will in the first place determine the cause of the damage. The customer pays all shipping costs in case of warranty reparations.

Returns
When sending back an item you first have to contact us to confirm the intended return. It is your responsibility that the item arrives in an undamaged condition and in it's original packaging. Make sure that the item is well packed. The return is not completed until we have received and examined the returned goods. When a return is completed the same card you used for the purchase will be credited. We can arrange for safe return shipping by FedEx by sending a return shipping document together with a telephone number to FedEx which, you can use to contact FedEx and let them know a suitable time for collection. The cost for this service is the same as the shipping cost to the respective country (Please read above, under "Shipping"). If we receive returning goods without confirming the intended return, the goods will be sent back at the customer's expense. Orders that have been sent out and returned or orders that are not received and returned to us due to the customer not being available for several delivery attempts will be charged 595 SEK including VAT for our administration costs.

We can arrange a safe return shipping by sending a return shipping document together with a telephone number to the carrier which, you can use to contact and bok a suitable time for collection. The cost for this service is the same as the shipping cost to the respective country (Please read above, under "Shipping"). If we receive returning goods without confirming the intended return, the goods will be sent back at the customer's expense.

Return shipping cost

The customer bears the cost of the return shipment. We can arrange the return shipment in a secure manner at a price of €19 for packages up to 50x50x50 cm. For larger packages, a return shipping fee of €50 per package will be charged.

If you send back yourself

The return address is: ArtGlassVista, Strömgatan 15, 212 15 Malmö, Sweden We are not able to collect returns from agents, the return must be sent directly to us!

We have no possibility to pick up returns from agents, the return must be sent directly to us!

Special customized ordered products are charged the full value.

Card payment
ArtGlassVista.com handles secure card payments in collaboration with Klarna, Handelsbanken, Visa, MasterCard and American Express. Card payment is a safe method of payment for you as a customer. The selling company will never have knowledge of your card or account information. This information is securely transferred to an encrypted link from you through Klarna gateway to your bank.

Advance payment
If you prefer to not use a credit card you can transfer the money directly to our bank account. You have to pay the complete amount within 5 days or you order will be discarded. Always state your order number when paying. We will send your items as soon as your payment is received.

Partial Deliveries

We would like to inform our customers that partial deliveries may occur on certain occasions. At ArtGlassVista, we do everything possible to ensure fast and smooth deliveries of your ordered products. However, factors such as stock availability or logistical challenges can sometimes affect the delivery process.

Partial deliveries mean that your ordered products will be delivered in several installments instead of all at once. This can happen for various reasons, including temporary stock shortages, seasonal demand, or other logistical challenges. We want to assure you that each partial delivery will take place as soon as the products become available.

We appreciate your understanding and patience if a partial delivery occurs. Our highest priority is to ensure that you receive your products as quickly and smoothly as possible. If you have any questions or need more information about your order and partial deliveries, you are always welcome to contact our customer service.

Error on delivery
If something is wrong with your delivery, or if you receive the wrong or a damaged item or the wrong number of items, please contact customer service immediately. The error has to be reported no later than two days after the goods have been received, reports received later will not be taken into consideration. Orders that are not delivered due to failure from the recipient. Products that are ordered and not received or are returned to us after several failed delivery attempts or after refused delivery from the recipient will be charged full shipping costs both ways; namely onward and return shipping, plus an extra charge of 395 SEK including VAT for our costs. Special ordered products are which are personalized for the customer are charged the full value of the order and onward shipping and return shipping.

Transportation damages
If you receive a package with damaged goods please, contact our customer service immediately to arrange for a replacement or compensation. We take every precaution to avoid transportation damages but, in the unlikely event that it occurs we will ensure that you are compensated with a replacement item or a refund for the value of the item. Visible damage to the shipping package shall be reported directly to the carrier when receiving the package. For items that are not received by the customer and returned to us the customer will be charged full shipping costs both ways; namely outward and return shipping, plus an extra charge of 395 SEK including VAT for our costs. Special ordered products are charged the full value and onward shipping and return shipping.

Confidentiality when handling personal information
When placing an order or registering as a customer we will store your personal information. By registering you accept that we store the information we need to complete the handling of your order and give you the best service you expect from us. ArtGlassVista.com will not give any personal information to any third party. According to Swedish law on handling of personal information, you can get an excerpt of all information we have stored about you and, if it is not relevant, you can ask us to delete the information. In case you wish to have the excerpt please contact our customer service.

Cookies
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